Does your shipment tracking show delivered but you have not received your package?
Once an order has left our warehouse, it is out of our hands as we do not deliver the packages personally, but we are willing to work with you if this has happened with your shipment. Please follow the steps below, and once they have been completed, keep us informed as you receive any information.
- Please wait 3 business days if your package has not shown up. We see this happen all the time, where tracking shows delivered but the package shows up a few days later.
- If your package has not shown up after 3 business days, contact the carrier, either USPS or UPS, and see what information they can give you on the missing package.
- If they are unable to locate the package, put a claim in with the carrier.
- Once you completed steps 1-3 reach out to us with all the information you have received and we can work with you to get your order sorted out. Email us at email@example.com